When the platform gets it wrong, we make it put things right.
Disabled, hacked or suspended on Instagram, Facebook or WhatsApp? We turn your situation into a professional case: documented, escalated through the right channel and kept updated at every step of your case, until there is a decision.
Why people choose us
Free, honest diagnosis
You get a straight answer up front, including when you don't need us at all.
Case file ready in 48 hours
A professional dossier with your timeline, evidence and appeal history.
A status update at every step of your case
On WhatsApp, until your case reaches a decision.
Straight talk about the limits
The final call always sits with the platform. We never pretend otherwise.
The right channel for your country
Meta's internal escalation, UK GDPR grounds, or court as a last resort.
Solicitors regulated by the SRA when the case needs them
Independent legal professionals, with fees agreed in writing before anything moves.
Why this exists
Real accounts, back online
Profiles trading again after our team's work.
@e_milygarcia
20.5m followers
Influencer
@cacaushow
5.2m followers
Business
@cmfacasemsegredo
1.4m followers
Business
@resenhadosamba_oficial
1.4m followers
Business
@tenhoswag
1.2m followers
Business
@giimotta_
1.2m followers
Influencer
@scarletpanseraa
937k followers
Influencer
@luigi.andersen
635k followers
Influencer
@natrombelli
595k followers
Influencer
@pilhadooficial
399k followers
Influencer
@brunocorano
309k followers
Influencer
@_vitali01
212k followers
Influencer
@jessicafitvida
207k followers
Influencer
@dougfilmes
186k followers
Course creator
@grupodesejomaior
116k followers
Business
@radar.geral
93.9k followers
Business
@alohainfluencer
78.7k followers
Agency
@babruna.es
49.8k followers
Course creator
@isadellarocca
42.4k followers
Influencer
@atletafabiobordignon7
16.5k followers
Influencer
@inglesflashlight
15.5k followers
Business
@leide_stosss
10.3k followers
Influencer
@jorgebischofftreslagoas
5.5k followers
Business
@play_viagens
1.7k followers
Business
@spotmkt_
1.6k followers
Agency
What happened to your account?
A few factual questions. Takes about 40 seconds, and you get your recommended route instantly.
Which platform is affected?
Your details are handled in line with the UK GDPR. No spam, never passed on.
How it works
Four steps, no jargon and no false promises. A professional process from day one.
Diagnosis in minutes
Answer a few factual questions. We identify what happened to your account and which route applies. If your case can be solved for free through official channels, we tell you.
Case file in 48h
We build a professional dossier: timeline, certified evidence, appeal history and proof of what the account is worth to you.
The right channel
Escalation inside Meta, a formal letter on UK GDPR grounds through our partner solicitors, or county court as a last resort. Your case goes where it has the best footing.
Follow-up at every step
You get a status update at every step of your case, on WhatsApp, until your case reaches a decision.
Who handles your case
Senior platform specialists
A technical team that works with Meta's platforms every day: appeals, verification flows, hacked-account protocols and business account structures. Your case is prepared by people who know how the system behaves from the inside.
Licensed partner solicitors
When your case needs legal weight, such as a formal letter before action on UK GDPR grounds or court, it is handled by licensed solicitors in England and Wales. Fees are agreed in writing before anything moves.
Born in Brazil to make platforms play by their own rules.
SOS Unlock started in Brazil, inside an operation that recovers social media accounts every single day. We saw first hand how businesses and creators can lose years of work to a single automated decision from a big tech company, with no explanation and no appeal.
We have handled more than 2,000 cases, in Brazil and across several countries, against platforms such as Meta, Google and TikTok, through the technical and out-of-court route, with legal partners when a case needs the courts.
In August 2026 we began our international expansion: the same technology and the same method, adapted to the rules of each country, and today we serve the United Kingdom, with a focus on businesses, agencies and creators whose account is the infrastructure of the business.
Vision
To be the global reference in the recovery and security of digital accounts, making platforms play by their own rules anywhere in the world.
Mission
To give businesses and creators back control of their digital presence, combining technology, method and the right channel in every market, with the speed and clarity that big tech does not offer.
Clarity
We tell you what is possible and what is not, without jargon and without empty promises. You always know exactly where your case stands.
Simplicity
Solving the problem matters more than looking complex. We turn a confusing dispute with the platform into a clear, managed process.
Loyalty
We treat every account as if it were our own. If your case can be solved for free through the official channel, we point you there.
Excellence
The method of a team that does this every day, at scale and across several countries. Every case is handled as though it were the most important one.
João Pedro Cançado Oliveira
Founder of SOS Unlock
In the digital field since 2019, João Pedro built strategies that managed more than R$100 million in online advertising for companies in Brazil and abroad.
Leading SOS Unlock, he heads the technical team that recovers accounts every day and structured the international expansion of the operation. He understands from the inside the pain of anyone whose revenue depends on an account: media buyers, agencies and business owners.
He built SOS Unlock to give these people what the platforms do not deliver: a clear, fast route handled by specialists, in any country.
The ground we stand on
Public frameworks and bodies that give a UK user real footing, not marketing claims.
Action Fraud
The UK's national reporting centre for fraud and cybercrime, run with the City of London Police. Social-media account takeovers are reported here.
FonteUK GDPR & the ICO
Your account data is personal data. The UK GDPR gives you enforceable rights over it, including grounds to challenge automated decisions. The Information Commissioner's Office (ICO) is the independent regulator.
FonteSolicitors Regulation Authority (SRA)
When a case needs legal weight, it is handled by solicitors regulated by the SRA in England and Wales, an independent body that authorises and oversees the profession.
FonteOne case. One fixed fee.
Agreed upfront, in writing. Solicitor fees, when your case needs them, are quoted separately before you decide.
- Full diagnosis and eligibility check
- Professional case file in 48 hours
- Escalation through the right channel for your case
- Status updates at every step, until a decision
- Honest advice, including when the free route is enough
If your case can be resolved through a free official channel, we point you there. No charge.
Fair terms, no surprises
- We stand behind the service, never the outcome. The final decision always sits with the platform.
- A fixed case-management fee, agreed in writing before we start.
- Solicitor fees, if your case needs them, quoted separately and only with your approval.
- No percentage of any recovery. No hidden costs.
- If a free official channel can solve it, we tell you and you pay nothing to us.
FAQ
No. And be careful with anyone who does. The final decision always sits with the platform. What we control is everything else: a professional case file, the right channel, licensed solicitors when the case needs legal weight, and disciplined follow-up. That is what moves cases.
Our case management fee starts at £390, agreed upfront in writing. If your case needs a solicitor, their fixed fee is quoted separately before you commit to anything. No percentages, no surprises.
Then we tell you, and point you to the free official channel. It costs us a client and earns us a reputation. We think that's a good trade.
Your account data is personal data. UK GDPR gives you concrete rights over it, including grounds to challenge automated decisions and demand a proper review. It is one of the strongest levers a UK user has, and most people never use it.
Licensed solicitors in England and Wales, independent from SOS Unlock, with their own fees agreed directly with you. SOS Unlock is a technology and case-management company. We prepare, escalate and manage, and regulated legal work stays with regulated professionals.
Your account is worth a proper case.
Free diagnosis in 40 seconds. You get an honest answer, even if the answer is that you don't need us.